Play 4.1:
Selecting a Chatbot Platform
Most chatbot projects won’t start from scratch; rather, the 
Product Owner and 
Developer will work together to select a chatbot platform that meets the organization’s business and technical needs.
Consider both the development effort needed to make an effective, accessible chatbot, and the development effort needed to adapt an existing chatbot to be accessible, when deciding whether to work from a vendor offering or start from scratch.
You’re ready to move on from this section if you:
- Know the major accessibility strengths and weaknesses of the chatbot platform you’ve selected
- Have a plan to customize the less-accessible features of the chatbot