Chatbot Accessibility Playbook

Recommendation 4.2.11:
Non-text media needs text-based descriptions conveying the media's meaning and purpose

Benefits Users

Icon for VisualIcon for AuditoryIcon for CognitiveVisual | Auditory | Cognitive

Icon for StandardRelevant W3C Guidance

Phase 1: Gather & Organize

Icon for Additional InformationAdditional Information

  • Rich media is interactive content that responds to the user’s actions by presenting content such as text, moving image, animation, video and audio. Accessibility for rich media includes captions for a video, alt text for an image, or a text alternative to media content.

Icon for Read MoreRead More


Phase 2: Design & Implement

Icon for TipTip

  • Use a media player with built-in accessibility features like keyboard navigable buttons, customizable caption appearance, and live transcripts


Phase 3: Test & Evaluate

Icon for Ask the UserAsk the User

  • Did you understand how the rich media contributed to the conversation when interpreted through your AT device?

    • This question is subjective; use a Likert scale. This question can be asked mid-study or post-study.


References

9, 13