Chatbot Accessibility Playbook

Recommendation 4.4.7:
Make sure any linked content is also accessible

Benefits Users

Icon for VisualIcon for AuditoryIcon for CognitiveIcon for SpeechIcon for PhysicalVisual | Auditory | Cognitive | Speech | Physical

Phase 1: Gather & Organize

[none]


Phase 2: Design & Implement

Icon for TipTip

  • Wherever possible, link to government resources which are subject to high accessibility standards.

  • If the user customized accessibility settings, carry those settings forward wherever possible.

Icon for AntipatternAntipattern

  • Don’t link to content that doesn’t meet the same accessibility standards as your chatbot. Find new content or reach out to the content owner to start a discussion about accessibility


Phase 3: Test & Evaluate

Icon for Self CheckSelf Check

  • Resources that the chatbot links to are accessible or available in an accessible format

Icon for TestingTesting

  • Include linked content accessibility in user testing


References

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