Recommendation 4.3.7:
Use a font that is easy to read
Benefits Users
Visual | Cognitive
Relevant W3C Guidance
Phase 1: Gather & Organize
Read More
- Emojis are integral to modern communication but may present accessibility challenges to some users while increasing accessibility to others. See a brief discussion here
Phase 2: Design & Implement
Tip
- Applies to all forms of text, including button labels and images of text.
Examples
- According to the Bureau of Internet Accessibility, the most accessible fonts are Times New Roman, Verdana, Arial, Tahoma, Helvetica, and Calibri.
Antipattern
- Avoid italics, block captials, underlining, justified alignment, and serif fonts. Use fonts supported by WCAG.
Phase 3: Test & Evaluate
Self Check
- The chatbot font(s) adheres to WCAG guidelines and does not include italics, block capitals, underlining, justified alignment, and serif fonts