Chatbot Accessibility Playbook

Recommendation 4.5.1:
Begin usability and accessibility testing early to minimize re-development costs

Benefits Users

Icon for VisualIcon for AuditoryIcon for CognitiveIcon for SpeechIcon for PhysicalVisual | Auditory | Cognitive | Speech | Physical

Phase 1: Gather & Organize

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  • The Nielsen Norman Group offers a brief guide to interviewing users.


Phase 2: Design & Implement

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  • Use the User Research activities throughout the playbook (Appendix A.1) to learn about how users and domain experts perform the tasks the chatbot will support, and identify antipatterns before development begins.

Icon for AntipatternAntipattern

  • Don’t wait for the first prototype to involve users in the design. Host a user feedback event as soon as you can to start research into user needs.


Phase 3: Test & Evaluate

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  • Did you gather input from users during the Gather and Organize phase?


References

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