Recommendation 4.2.12:
Images, graphics, and icons may improve understanding of text content
Benefits Users
Cognitive
Relevant W3C Guidance
Phase 1: Gather & Organize
Read More
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A discussion of visual supports in communication with people on the autism spectrum.
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An online resource that describes the benefits of symbol-based communication.
Phase 2: Design & Implement
Design Question
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How might colors and symbols complement the text for increased comprehension?
- Important content should never be communicated using only images. However, when used appropriately, graphics can make text content easier to read and understand for some users. Consistent use of icons (such as in this playbook) and other visual cues can help some users connect related pieces of information and recognize patterns. Other users are able to interpret the meaning of symbols more quickly than they can read text. Try to identify any text content that could be made easier to read through visual cues.
Examples
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Blissymbolics
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Picture Exchange Communication Systems (PECS)
Phase 3: Test & Evaluate
Ask the User
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Do you understand all written communication?
- This question could be subjective or objective. This question can be asked mid-study or post-study.
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If the chatbot used symbols, were you able to understand their meaning?
- This question could be subjective or objective. This question can be asked mid-study or post-study.