Recommendation 4.2.17:
Clearly manage expectations about the privacy of users' data
Benefits Users
Cognitive
Relevant W3C Guidance
Phase 1: Gather & Organize
Additional Information
- Government agencies have data and privacy policies that comply with local and federal government regulations. The legal experts in your agency will have more information about privacy policies
User Research
- Work with policy experts and users to understand what data must be saved to complete the task, what privacy policies protect that data, and what degree of privacy users would expect with the data.
Phase 2: Design & Implement
Tip
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If data isn’t going to be deleted immediately, communicate what will happen and why.
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Explain why sensitive information is needed and give the user the option to opt out.
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When asking for sensitive information, remind the user of any security protocols in place
Phase 3: Test & Evaluate
Ask the User
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Do you know what the chatbot is going to do with your data?
- This question could be subjective or objective. This question should be asked post-study.
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Are you comfortable with the chatbot’s treatment of your data?
- This question is subjective; use a Likert scale. This question should be asked post-study.