Recommendation 4.4.9:
Don't let notifications get annoying
Benefits Users
Visual | Cognitive
Relevant W3C Guidance
Phase 1: Gather & Organize
Read More
- See Caroux 2019 for a study of notification intrusiveness for elderly users.
Phase 2: Design & Implement
Design Question
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How will you balance the need to draw the user’s attention with respect for that attention?
- When users don’t see an important notification, they may miss time-critical information or prompts. When users are annoyed or frustrated by repeated or intrusive notifications, they may disable the notifications.
Phase 3: Test & Evaluate
Ask the User
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Did audible chatbot notifications sound appropriate?
- This question is subjective; use a Likert scale. This question should be asked post-study.
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Were the notifications too intrusive?
- This question is subjective; use a Likert scale. This question should be asked post-study.
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Were you able to focus on the task when you needed to and not be distracted by the chatbot?
- This question is subjective; use a Likert scale. This question should be asked post-study.