Chatbot Accessibility Playbook

Recommendation 4.3.11:
Minimize distraction from the chatbot's intended task

Benefits Users

Icon for CognitiveCognitive

Icon for StandardRelevant W3C Guidance


Phase 1: Gather & Organize

Icon for Read MoreRead More

  • Yale’s guide to static webpage content

  • Penn State’s guide to removing online distractions


Phase 2: Design & Implement

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  • The user should be able to pause any moving content.

Icon for ExamplesExamples

  • Videos starting automatically

  • Changing content like an image carousel

  • Bouncing notifications


Phase 3: Test & Evaluate

Icon for Ask the UserAsk the User

  • Does the chatbot have a simple, clean design?

  • Were there any distractions while you interacted with the chatbot?



References

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