Recommendation 4.3.11:
Minimize distraction from the chatbot's intended task
Benefits Users
Cognitive
Relevant W3C Guidance
Phase 1: Gather & Organize
Read More
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Yale’s guide to static webpage content
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Penn State’s guide to removing online distractions
Phase 2: Design & Implement
Tip
- The user should be able to pause any moving content.
Examples
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Videos starting automatically
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Changing content like an image carousel
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Bouncing notifications
Phase 3: Test & Evaluate
Ask the User
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Does the chatbot have a simple, clean design?
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Were there any distractions while you interacted with the chatbot?